Refund policy

We have a 30-day return policy, which means you have 30 days after receiving the item to request a return.

The item must be in the same condition as you received it, unused, with tags, and in its original packaging to be eligible for a return. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@nuvikstore.com. Please note that returns should be sent to the following address: CARRER DE LA DRECERA 9 08184, PALAU SOLITA I PLEGAMANS, Barcelona.

If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items without prior return request will not be accepted.

For any inquiries about returns, you can contact us at info@nuvikstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care goods (like beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is by returning the item you have, and once the return is accepted, making a separate purchase for the new item.

European Union 14-day cooling-off period Without prejudice to the foregoing, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As in the previous case, the item must be in the same condition as you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Remember that your bank or credit card issuer may take some time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@nuvikstore.com.