Frequently Asked Questions
What is the return policy?
You have 30 days from receipt of your order to request a return. Returns are free in Spain and the refund is issued via the same payment method, with no vouchers.
The product must be unused and keep its tags and original packaging. Custom products with laser engraving or made expressly to measure cannot be returned for change of mind, unless there is a manufacturing defect, damage or an error by NUVIK.
To request it, write to us at info@nuvikstore.com stating your order number.
Are there any products that cannot be returned?
Products customised with laser engraving, those made expressly to the customer's measurements or specifications, food or snacks, opened hygiene products and gift cards cannot be returned for change of mind.
If there is a manufacturing defect, damage or an error by NUVIK, we will take care of putting it right. Standard products bought on sale can still be returned within the 30 days.
When will I receive my order?
Most NUVIK products are handmade for each order. The usual preparation time is 1 to 3 working days.
Once shipped, the usual delivery time in mainland Spain is 24 to 48 working hours. Therefore, you will normally receive your order within a total estimated time of 2 to 5 working days.
When it leaves the workshop, you will receive an email with the tracking information.
Where are your products manufactured?
Our handcrafted NUVIK leashes, collars, and harnesses are made one by one in our workshop in Palau-solità i Plegamans, Barcelona.
We work mainly with vegetable-tanned leather and personally inspect each piece before shipping it. Accessories from external manufacturers, such as care products, oils, or treats, are clearly identified on their product pages.
How much does shipping cost?
Standard shipping is free throughout Spain, with no minimum order.
For international orders, the cost is calculated based on the destination country and is clearly shown during the checkout process, before payment. In destinations subject to customs, local taxes or fees unrelated to NUVIK may apply.
What happens if the leash gets wet or I take it to the beach?
Leather withstands rain and occasional moisture, but it is not designed to remain submerged for long periods. Seawater contains salt and can dry it out if it is not cleaned afterwards.
If it gets wet at the beach, wipe it with a cloth lightly dampened with fresh water to remove the salt, then let it air dry in the shade and away from radiators or other heat sources. Once it is completely dry, you can apply a small amount of leather grease or balm.
How often should I apply the balm? Is leather care complicated?
Maintenance is very simple. As a guide, you can apply a thin layer of oil or balm every two or three months, always with the leather clean and dry.
If you use the product a lot in the field, in the rain or near the sea, check it more often. When you notice the leather is drier, rougher or less supple, that's the time to nourish it. You don't need to apply much: a thin layer is enough.
What does it mean that the leather is vegetable-tanned?
It means the hide has been transformed into leather using tannins of plant origin, obtained from natural elements such as bark, leaves or wood.
This process produces strong, long-lasting leather with a natural look that gains character and its own patina with use. That is why each piece may show small differences and become even more beautiful over time.
The leather is stiff at first — will it soften with use?
Yes. Vegetable-tanned leather may feel firm at first because it retains its structure and strength. With walks, movement and the touch of your hand, it will gradually become more flexible and comfortable, adapting to use without losing its consistency.
There is no need to wet it or force it to bend to soften it. Use it normally and apply a small amount of oil or balm when you notice the leather is dry.
If I return my order, will I receive a refund or a voucher?
You will receive your money back, never a voucher or store credit to spend in the shop.
Once we receive and approve the return, we will refund the amount using the same payment method used for the purchase. The refund will be processed within a maximum of 10 business days, although your bank may take a few extra days to show it.
What should I do if none of the available sizes fit me?
We can make your leash, collar or harness to the size you need. Before buying, write to us using the WhatsApp button on the website or at +34 690 379 432 and we will help you choose it.
If the requested size requires more leather than the standard model, we will inform you in advance of the additional cost. We will not make anything until you have confirmed the size and price.
As this is a product made specifically to your specifications, it cannot be returned due to a change of mind, except in the case of a manufacturing defect or an error by NUVIK.
