Find the answers you're looking for
Do you have questions? We have answers. Discover how NUVIK can improve your dog's routine.
Basic Nuvik questions
How long does it take for my order to arrive?
We prepare your order in 24-72 business hours and the usual delivery time is 48-72 hours once shipped.
Are they handmade?
Yes. All our products are handcrafted using vegetable-tanned leather, taking care of every detail to offer real durability.
Do the products come with a warranty?
Yes. All NUVIK products come with a lifetime guarantee limited warranty that covers manufacturing defects.
Product and manufacturing
What materials are Nuvik products made of?
We mainly work with vegetable-tanned leather, selected for its strength, durability, and natural aging.
Are the products handmade?
Yes. All NUVIK products are handmade, one by one, taking care of every detail.
Can the leather change over time?
Yes, and it's part of its charm. Natural leather evolves, acquiring character and a unique patina with use.
Is each product exactly the same?
No. Since they are handmade pieces, there may be slight variations that make each product unique.
Care and maintenance
How should I care for my leather product?
We recommend avoiding prolonged contact with water, cleaning with a dry cloth, and occasionally applying specific products for leather.
Can I wet the leash or collar?
The leather can withstand occasional moisture, but it is not designed for frequent immersion. If it gets wet, let it air dry, away from heat sources.
Technical questions
How do I choose the right collar size?
You can check our size guide on the website. If you have any questions, write to us and we will personally assist you.
Are these products suitable for large and strong dogs?
Yes. We design our products with safety, durability, and control in mind, always using quality hardware.
What leash width is best for my dog?
It depends on the size, strength, and use. For large or working dogs, we recommend wider widths. If you have any doubts, contact us.
Can I use NUVIK products for training?
Yes. Many of our products are specifically designed for dog training and professional use.
Warranty
Do Nuvik products come with a warranty?
Yes. We offer a Lifetime Warranty limited warranty that covers manufacturing defects.
100% secure payment
We use 100% secure payment methods
Handmade
Products made by hand and sustainably
Lifetime Warranty
We offer a lifetime warranty on NUVIK products
Changes and returns
Can I return a product?
Yes. You have 14 calendar days from the date of receipt of the order to request a return, provided that the product has not been used and is in perfect condition.
How do I request a return or exchange?
Write to us at info@nuvikstore.com indicating your order number and the reason. We will explain the steps to you in a simple way.
Who covers the return costs?
Unless there is a manufacturing defect or an error on our part, the return costs are borne by the customer.
Can I return a customized product?
No. Customized or made-to-order products do not accept returns, unless there is a manufacturing defect.
Web and online shopping
Is it safe to buy on your website?
Yes. Our website uses secure payment systems and protects your data in accordance with current regulations. You can review the legal policies at the bottom of our page.
What payment methods do you accept?
We accept the payment methods available on the website at the time of purchase (card, digital platforms, etc.).
Can I modify or cancel an order?
If your order has not yet entered production or has not been shipped, contact us as soon as possible and we will do our best to assist you.
Logistics and shipping
To which countries do you ship?
We currently ship from Barcelona to the entire European Union. If you are in another country and are interested in a NUVIK product, write to us and we will evaluate your case.
How long will it take for my order to arrive?
Orders are usually prepared within 24-72 business hours. The usual delivery time is 48-72 hours once shipped.
Are the products in stock or made to order?
Most of our products are handmade, so some may be made to order. This guarantees quality, exclusivity, and attention to detail.
How can I track my shipment?
Once your order leaves our workshop, we will contact you with the tracking information.
What happens if there's a delivery issue?
If your order arrives damaged or you do not receive it correctly, contact us and we will resolve it as soon as possible.
Customer service
How can I contact Nuvik?
Contact us on the contact page via WhatsApp or by email at info@nuvikstore.com. We will assist you as soon as possible. Our intention is for you to feel like part of the Nuvik family from the very first moment.
Can I get advice before purchasing?
Of course. We love helping you choose the right product. We are very excited to be part of the selection process for each product.
High-quality dog leashes
High-quality dog leashes
