Frequently Asked Questions

Our goal is for every customer to be completely satisfied with their purchase. If not, let us know and we will do our best to resolve it.

We cannot accept returns on certain items. They will be clearly marked before purchase.

We will work to ship your order as soon as possible. Once shipped, you will receive an email with more information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure high quality and fair pricing.

Shipping is calculated based on your location and the items in your order. You will always know the shipping cost before completing your purchase.

Basic Nuvik questions

How long does it take for my order to arrive?

We prepare your order in 24-72 business hours and the usual delivery time is 48-72 hours once shipped.

Are they handmade?

Yes. All our products are handcrafted using vegetable-tanned leather, taking care of every detail to offer real durability.

Do the products come with a warranty?

Yes. All NUVIK products come with a lifetime guarantee limited warranty that covers manufacturing defects.

Product and manufacturing

We mainly work with vegetable-tanned leather, selected for its strength, durability, and natural aging.

Yes. All NUVIK products are handmade, one by one, taking care of every detail.

Yes, and it's part of its charm. Natural leather evolves, acquiring character and a unique patina with use.

No. Since they are handmade pieces, there may be slight variations that make each product unique.

Care and maintenance

We recommend avoiding prolonged contact with water, cleaning with a dry cloth, and occasionally applying specific products for leather.

The leather can withstand occasional moisture, but it is not designed for frequent immersion. If it gets wet, let it air dry, away from heat sources.

Technical questions

You can check our size guide on the website. If you have any questions, write to us and we will personally assist you.

Yes. We design our products with safety, durability, and control in mind, always using quality hardware.

It depends on the size, strength, and use. For large or working dogs, we recommend wider widths. If you have any doubts, contact us.

Yes. Many of our products are specifically designed for dog training and professional use.

Warranty

Yes. We offer a Lifetime Warranty limited warranty that covers manufacturing defects.

Changes and returns

Yes. You have 14 calendar days from the date of receipt of the order to request a return, provided that the product has not been used and is in perfect condition.

Write to us at info@nuvikstore.com indicating your order number and the reason. We will explain the steps to you in a simple way.

Unless there is a manufacturing defect or an error on our part, the return costs are borne by the customer.

No. Customized or made-to-order products do not accept returns, unless there is a manufacturing defect.

Web and online shopping

Yes. Our website uses secure payment systems and protects your data in accordance with current regulations. You can review the legal policies at the bottom of our page.

We accept the payment methods available on the website at the time of purchase (card, digital platforms, etc.).

If your order has not yet entered production or has not been shipped, contact us as soon as possible and we will do our best to assist you.

Logistics and shipping

We currently ship from Barcelona to the entire European Union. If you are in another country and are interested in a NUVIK product, write to us and we will evaluate your case.

Orders are usually prepared within 24-72 business hours. The usual delivery time is 48-72 hours once shipped.

Most of our products are handmade, so some may be made to order. This guarantees quality, exclusivity, and attention to detail.

Once your order leaves our workshop, we will contact you with the tracking information.

If your order arrives damaged or you do not receive it correctly, contact us and we will resolve it as soon as possible.

Customer service

Contact us on the contact page via WhatsApp or by email at info@nuvikstore.com. We will assist you as soon as possible. Our intention is for you to feel like part of the Nuvik family from the very first moment.